Questions about your Account, we are here to help.

Account FAQs

Can I cancel if I no longer need Digs and if so, do I retain my project(s) data?

Who owns the data?


Will Digs sell my data?


Your go-to resource for building smarter with Digs.Whether you’re just getting started or looking for quick answers, our Help Center has you covered.

Explore step-by-step guides, pricing and sales FAQs, and support tips to help you and your team make the most of Digs.

Need more help? We’re here when you need us.

JSB (Jason Brown)

Colleen Frank

Everything you need to know to get started with Digs.

Getting Started

How to videos for common tasks  and workflows in Digs - Advanced topics are driven by real world experiences and collected from Power Users in the Digs customer base

Digs Toolbox

Understanding the Canvas Annotation tools

Digs Toolbox: Annotation Basics

Digs Toolbox: Homeowner Handoff, Project Preparation

Digs Toolbox: Manage File Storage and Permissions

Digs Toolbox: Public Files & QR Codes

Digs Toolbox: Welcome to your Dashboard

Documentation that Builders can use and share with Homeowners or Trades. PDF versions are Digs Branded, Docx versions can be modified with Builder Branding.

Documents and Help Guides

Let's walk through how to start a project

Setting up your first Project

Getting Started with Digs: Your First Steps to a Streamlined Build

Uploading Your Blueprint in Digs 

Using the Sample Plan provided by Digs

Blueprint Navigation

Creating Folders & Managing Permissions

Storing and Managing Documents in Digs

Best Practices: Digs Project Templates

Setting up your Workspace

Quick easy way to add your team members into your Team Workspace

Invite your Team Members

Add your branding to give your workspace a personal touch for your clients

Add your Branding 

Nira Patel

Collaborating in Digs after you set up your project

Collaboration with Digs

Comments and Tasks

Moving Comments

Knowing when to draw, when to speak, and how to keep everyone in the loop.

Should I Annotate or Add a Comment?

Collaborate & Communicate on a Project

Creating and Managing Tasks

Tasks: Frequently Asked Questions

Inviting Others to Your Project 

Annotating Documents

Navigating around Digs

Jason Brown

All the Tips and Tricks to get you on your way with Digs

Tips and Tricks

Mastering Shortcuts and Hot Keys in Digs

Save Digs to your Home Screen

How Do I Update My Company Logo in Digs?

All your answers about Sales, Pricing and Trial Period

Sales & Pricing FAQs

Please check out the details in the related support articles!

"Refer & Earn" Digs Referral Program

How to Earn Rewards with the Digs Referral Program

Where Can I See the Status of My Referred Users?

Who Should Get the Referral Rewards, Me or My Company?

Can I Use the Free Trial and Still Get the Referral Discount?

My Company Isn’t Eligible for a Referral… What now?

Do I Need to Worry About Taxes on Referral Earnings?

How do I know if I have rewards earned?

Have questions about how your subscription works? 

Subscription FAQs

How do I purchase a Digs subscription?

What features are included in my Digs subscription?

How does adding/removing Members affect your billing?

Why does upgrading a subscription end the Free Trial?

Free Trial FAQs

Does Digs offer a trial before purchasing?

Why am I still on a trial after upgrading my subscription?

Pro Subscription Free Trial eligibility

Can I collaborate under the free plan?

What happens at the end of my free Pro Trial?

Pricing Questions

Why should I choose Digs over other options?

How do I know how many licenses my company needs?

Do I have to commit to a year contract, or can I go month to month?

Does my client need to pay for Digs when I hand off the project?

What is the cost and how does pricing work?

How are users categorized, and is there an additional cost per user?

What qualifies as a project?

What forms of payment do you accept?

Product FAQs

Overlays

This document covers the Overlay tool available in the Digs document viewer. Overlays are a Pro-tier feature

Overlay Tool — Support Guide

Measurements

What Is the Measurement Tool in Digs and How Does It Work?

This guide explains how to use the tool and what’s included.

Using Point-to-Point Measurements in Digs

Measurement Snapping

DigsCare Warranty

What is DigsCare™? 

Managing Warranty Tickets in DigsCare™ (Builder Guide)

Submitting a Warranty Ticket as a Homeowner

FAQ: Warranty Categories and Trades

Why can’t I delete attachments from my Warranty Ticket

Digs: Privacy, Security, and Data Storage

Warranty Team Onboarding Checklist: Before You Invite Homeowners to Create Tickets

Managing Admin Access to DigsCare (Warranty Access)

Setting a Default Assignee for Warranty Tickets

Warranty Reporting, Exporting Your Ticket Data

All the knowledge for using Layers in Digs

Layers

What Are Layers in Digs and How Do They Work?

File System

Digs File Uploading Tips & Tricks

How do I export with annotations? (Markup Export)

How Do I Print a File, Annotated Layers, or Floor Plan?

Supported File Types in Digs


Drag & Drop Tips and Tricks

Upload, view, and share videos right inside the platform—no more jumping between tools or sending links that get lost in the shuffle.

Using Integrated Video Support in Digs

Project Support

How to Duplicate a Project in Digs

Everything you need to know about DigsCloud

DigsCloud

What are 'Company Files and Folders'?

What’s the Difference Between Company Files and Project Files (and When Should You Use Each)?

Roles & User Permissions

Digs Permissions Explained (by Role and User Type)

Support, tips and tricks for the Blueprint in Digs

Blueprint FAQs

Renaming Rooms on a Floor Plan

Can I rotate or change the blueprint orientation after uploading into Digs?

Integration FAQs

Workflow integration with the professional tools at Company Cam

Company Cam

Dropbox

Connecting Procore for post-Build collaboration

Procore

Find a Pro

Find & Book a Thumbtack Professional in Digs

Signatures

Sending a Document for Signature via Digs


How to Shrink/Compress a PDF File for Use in Digs


All you need to know about AskDigs and Search

AskDigs & Search 

How to access and use Intelligent Search

What is AskDigs?

QR Codes & Share Links

How to Use Public Files and QR Codes

Public Share Links/QR Codes for Folders

When Should I Use a Public Share Link vs Inviting a User?

Best Practices for Secure Public Sharing

Schedule

Digs Scheduling – Support FAQ & How-To Guide

All you need to know for the Homeowner Handoff

Homeowner Handoff

What is the Homeowner Handoff?

What is the process when handing over to the homeowner?

Creating a Warranty Document template

Notification Center

How do notifications work, and can I customize messages?

Can I silence notifications?

All your technical support answers are located here!

Tech Support FAQs

Where can I get technical support?

Is Internet required to use Digs? Is there an Offline Mode?

Does Digs work on mobile?

Is there a limit to the number of collaborators I can invite?

Is There a Limit to the Number of Projects I Can Create?

What browsers are supported?

Can I upload files related to my project in Digs?

Get the Most Out of Digs, We are here to Help

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Digs: Product Roadmap